Privacy Policy

1. Our Commitment to Your Privacy

Therapursuit Pty Ltd (ABN: 22 630 192 899) respects your privacy and is committed to handling your personal information responsibly and transparently. We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we manage personal information in the course of operating our NDIS Occupational Therapy services. By using our website or engaging our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Contact and identity details: full name, phone number, email address, and residential address
• Appointment and enquiry details: the nature of your enquiry, preferred service, preferred appointment times, and communication history
• NDIS and funding information: NDIS participant number, funding type (NDIA-managed, plan-managed, self-managed), plan details, and plan management or support coordination contact information
• Health and functional information: medical conditions, diagnoses, functional capacity, disability-related support needs, and clinical assessment findings — collected only where relevant to the delivery of our OT services
• Technical data: IP address, device type, browser type, and cookie-related data collected when you use our website

3. How We Collect Your Information

We collect personal information through the following means:

• Online forms, enquiry surveys, and booking requests on our website
• Telephone calls and email correspondence with our team
• In-person or telehealth appointments and assessments
• Referral information received from Support Coordinators, Plan Managers, allied health professionals, and other referrers
• Website interactions, including cookies, analytics tools, and tracking technologies

Where possible, we collect information directly from you. In some cases, we may collect information from a third party (such as a Support Coordinator or family member acting on your behalf) with your consent or where you would reasonably expect us to do so.

4. Why We Collect Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide information about our services
• To organise, schedule and confirm OT appointments and services
• To verify and confirm NDIS funding eligibility and arrangements
• To conduct occupational therapy assessments and prepare clinical reports
• To communicate appointment reminders, updates, and follow-up correspondence
• To maintain accurate clinical records as required by law and professional standards
• To invoice plan managers, self-managed participants, or NDIA as appropriate
• To improve our website, marketing, and service delivery

5. Who We Share Your Information With

We may disclose your personal information to the following parties:

• Our practitioners and administrative staff who need access to deliver your services
• Approved service providers who support our operations, including: CRM and practice management software; email and SMS communication platforms; scheduling and clinical documentation systems; cloud storage providers. These providers are contractually required to handle your information securely and only for the purposes for which it was shared.
• Your Plan Manager or Support Coordinator — where you have provided us with consent to communicate or share information with them
• Government authorities and regulatory bodies — where required by law, court order, or to comply with our obligations under the NDIS Quality and Safeguards Commission

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include password-protected systems, access controls, and working only with reputable service providers who apply appropriate security measures.

Please be aware that no method of electronic transmission or online storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security during transmission over the internet.

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or clinical record-keeping obligations.

7. Overseas Disclosure

Some of the third-party service providers we use may store or process data on servers located outside of Australia (for example, cloud-based software with servers in the United States or Europe). Where this occurs, we take reasonable steps to ensure these providers have appropriate safeguards in place consistent with the Australian Privacy Principles.

By using our services, you consent to your personal information being transferred to overseas recipients where necessary for service delivery, subject to the safeguards described above.

8. Cookies and Analytics

Our website uses cookies and similar tracking technologies to:

• Monitor website performance and improve user experience
• Track advertising conversions from platforms such as Google and Meta
• Analyse visitor behaviour using tools such as Google Analytics

Cookies are small text files stored on your device when you visit our website. You can configure your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain parts of our website.

9. Access, Correction and Deletion

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

You may also request that we delete your personal information. We will process such requests promptly, subject to any legal, regulatory, or clinical record-keeping obligations that require us to retain certain records.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and, in any case, within 30 days.

10. Complaints

If you believe we have mishandled your personal information or have not complied with the Australian Privacy Principles, please contact us in the first instance. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.